Timer not showing - Main reasons and solutions
Essential Countdown timer is not showing on your shopify store? See what could be the main reasons and solutions.
If you’re unable to find the reason or solution that works for you, don’t hesitate to contact our support. We’re always happy to help!
Issue: product page timer does not appear below the add to cart button
The main reason why a product page timer might not be appearing on your product page is because it’s conflicting with other apps or your theme. By default, an Essential countdown timer appears below the add to cart button. However, if you have other applications that replace that button or add additional buttons to the page (usually pre-order, bundle, or sticky cart button apps), it might not be displayed in the right location. Here are the easiest solution:
Other reasons why the timer might not be showing:
The product is not published.
The timer only appears for the Shopify products that are set as “Active.” It will not appear on the “Draft” product preview pages.
"Custom position" placement.
If you’ve chosen the custom position as your placement option, you have to manually add the timer using Shopify app blocks or the code snippets provided.
You have recently changed a theme and the timer disappeared.
Each time you change the theme you have to re-enable the Essential Countdown app-embed in your theme editor.
See how to enable the Essential Countdown Timer app-embed in your theme settings here
The timer is scheduled for the future.
Make sure your timer start date is not set for the future. If it is, the timer will only appear on that date.
The timer is set to be hidden once it runs out.
If you’re using the Fixed minutes or Daily recurring timer that is set to be hidden when the time ends, the timer will disappear from your store. Change this setting to “Do nothing” to see if the timer appears where it should.
The timer doesn't appear with an unpublished theme.
If you want the timers to appear in an unpublished theme, you have to enable the Essential Countdown Timer app-embed in your theme editor for that particular theme.
See how to enable the Essential Countdown Timer app-embed in your theme settings here
The timer doesn’t appear after I switch store languages.
If your theme supports Online Store 2.0 app blocks, add the timer as an app block.
The timer doesn’t appear on other store domains.
It could be related to a caching issue. Contact the support and we’ll happy to resolve it.
If you’re unable to find the reason or solution that works for you, don’t hesitate to contact our support. We’re always happy to help!
Written by
Justas Galaburda
Co-founder of Essential Apps. Previously co-founded Oberlo and spent 4 years as UX Manager at Shopify, so he knows the platform from both sides. 11+ years building Shopify products, now focused on helping merchants increase conversions and AOV.
